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A customer service representative (CSR) is a person who works for a company to answer incoming calls and emails and help clients with a range of problems.
A customer service representative may be in charge of dealing with consumers directly or they may be in charge of helping others handle this responsibility.
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A customer service representative could work in the customer support department or as part of the customer service team of a company.
Job Brief:
We are searching for a Customer care Manager who is eager to provide exceptional customer care and who is seeking a demanding and fulfilling position. In addition to creating and executing plans to raise customer satisfaction, the Customer support Manager will be in charge of supervising and inspiring a group of customer support agents. The ideal applicant will have a track record of success in customer service management, as well as strong leadership and communication abilities.
Customer Service Manager Duties:
- Hire, onboard, and train staff members, making sure they are aware of the policies, processes, and guidelines of the firm
- Create and manage efficient systems, processes, and communications for customers.
- Employees who interact with customers should be supervised and overseen to guarantee their happiness and loyalty.
- Assess employees’ performance on a regular basis.
- Show initiative and proactively communicate with management and peers about information.
- Promote staff growth.
Read also: Call Center Supervisors Jobs Description
Customer Service Manager Responsibilities:
- Oversee client and corporate accounts, responding to questions about orders, addressing grievances, and finding solutions to issues
- To raise brand awareness, encourage sales, and cultivate client connections, oversee marketing, advertising, and sales administration initiatives.
- Create and carry out marketing strategies, such as competitor analysis, product development, and market research.
- Utilize cold calling, networking, and online research to produce business leads.
- Establish connections with new customers and haggle over the conditions of the deal.
- Oversee and uphold the corporate blog, website, and associated social media profiles.
- Arrange and oversee both internal and external product launches.
- Make a strategic planning suggestion to the board of directors and CEO.
Requirements And Skills:
- a bachelor’s degree in a relevant discipline or above
- two or more years of experience working in a customer-facing role
- outstanding abilities in providing customer service
- Extremely driven and capable of multitasking
- outstanding communication and interpersonal abilities
- Capacity to operate under pressure and adhere to deadlines
A company takes pride in being an Equal Opportunity Employer. Our goal is to assemble a staff that is inclusive and diverse, reflecting the communities we serve. All individuals are welcome to apply.