Digital Banking Officer Jobs at NBC Tanzania in November 2024 include a detailed overview of the key requirements, duties, responsibilities, and skills for this role.
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate, and investment banking and wealth management products and services.
To take full responsibility for the successful delivery of customer after-sales support of corporate digital solutions provided to corporate clients. A digital banking officer specialist will ensure customers are timely onboarded on corporate digital channels, trained on new features, attended to all digital channel queries, and provided on- and off-site support to drive adoption of digital channels.
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Job Description
Accountability: -35%
Client on Boarding on Digital Channels
- Analyze client needs for Digital Channel onboarding and provide guidance to customer on the appropriate documentation and process to be followed.
- Timely onboarding of Corporate customer on digital solutions, at a minimum assisting client to complete onboarding procedures, initiate internal process to onboard client, follow through and provide feedback to customer on status of onboarding.
- Understand client onboarding Digital channel requirements and translate them to system configurations
- Access on boarding systems for corporate digital channels and initiate client configuration as per client mandate and transactions rules
- Reach out to customers to source additional information to complete client set up
- Follow through approval of client configuration to ensure that the onboarding process is completed in timely fashion.
- Provide necessary updates of status of the process to client during the entire onboarding process
- Provide necessary update to coverage and cash partners to the status of the client onboarding process.
Accountability: -35%
Client After sales Supports
- Analyze client training needs on digital platforms during onboarding process and when new feature introduced to digital platform and draw a plan to train customer
- Conduct on and off sight trainings to corporate customers on digital solutions to ensure thoroughly understanding of customer teams and internal teams is achieved and keep a record of the training
- Respond to customer queries regarding transactions originating from digital banking platforms
- Resolve customer queries on digital platforms functionalities
- Support initiatives to activation and usage of Digital banking solutions
Accountability: -10%
Strategic Goals
- Assist Transactional services manager to deliver the Pan-Africa transactional banking strategy in NBC
- Proactively support implementation of the cash management initiatives and customer solutions to ensure minimal impact to customer service disruption
- Participate on new digital platform projects to build knowledge and skills necessary to support customers on new platforms
Accountability: -20%
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Risk and Compliance
- Maintain proper Governance and controls relating to transactional services product deliveries, which are compliant with Group, Company and Regulatory directives/guidelines.
- Understand thoroughly Transactional Governance in place and ensure deliverables follow the governance
- Understand thoroughly customer service deliverables follow the Governance to handle customer issues
Qualifications: Business Improvement Orientation, Digital familiarity, Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Higher Diplomas: Business, Commerce, and Management Studies; Openness to change; Operational administration; Product and/or Service Knowledge; Quality Orientation.