Business Development and Client Service Officer Jobs at SasaPay Paylon LTD include a detailed overview of the key requirements, duties, responsibilities, and skills for this role.
Job Title: Business Development and Client Service Officer
Department: Commercial
Work Station: Dar es Salaam, Tanzania Job Overview:
A self-motivated, enthusiastic business development and customer service officer is needed for a fintech company in Dar es Salaam, Tanzania. The ideal applicant will be in charge of finding new business prospects, preserving and improving relationships with current customers, and guaranteeing top-notch service. They will be expected to propel the company’s expansion and growth. The individual should be passionate about promoting business growth and possess strong sales and customer relationship management skills.
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Key Responsibilities:
- Sales and Lead Generation: Produce leads by a variety of methods (email campaigns, cold calling, networking, etc.), Hold meetings Reach or surpass sales goals by negotiating and closing transactions.
- Client Relationship Management: Establish and preserve solid bonds with current customers to guarantee high satisfaction and function as their primary point of contact, quickly attending to their requirements and issues.
- Customer support: Deliver first-rate customer service by answering questions and concerns from clients and providing answers and advice.
- Sales strategy: To make sure that every business development opportunity is maximized, analyze possible opportunities and create business plans.
- Market research: Responsible for doing market research, keeping an eye on company sales, and organizing activities within the allocated budget.
- Risk and Compliance: To identify and reduce commercial risks in every aspect of the company, collaborate closely with the head of risk and compliance.
- Management of Stakeholders: Form alliances with important stakeholders to create productive networks and business ties in the industry and other related fields.
- Creating a high-performing sales team that can handle all aspects of end-to-end sales, such as outreach, pitching, alignment, negotiation, contract closure, and execution.
- Cooperation and Arrangement To guarantee a unified approach to company development and customer service, collaborate closely with other departments (such as marketing, operations, and product development).
- Feedback and reporting: Monitor and report on client interactions, sales performance, return on investment, and business development initiatives.
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Required Qualifications:
- A bachelor’s degree in sales, marketing, business administration, or a similar discipline.
- demonstrated expertise in customer relationship management, sales, or business development.
- Familiarity with remittance and eCash firms.
- It will be advantageous to have prior experience in the banking or mobile money sectors.
- Strong knowledge of best practices, tactics, and sales processes.
- Strong communication abilities both in writing and speaking, with the capacity to interact with and sway stakeholders at all levels.
- The capacity to evaluate sales data, customer input, and market trends in order to inform strategy.
- Proficiency with the Microsoft Office Suite (Word, Excel, and PowerPoint) and CRM software.
Mode of Application:
Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are interested in this position to HR@sasapay.co.tz The position should be the subject of the email application (i.e. “Application for Business Development and Client Service Officer”). The application deadline is November 22, 2024. Kindly note that only successful candidates will be contacted.